3 Questions You Need To Ask Any Potential IT Support Provider
If your company is currently in the market to hire either a new IT support company or hire your first IT support company, you need to ask the right questions to make an informed decision about what company to go with. Here are a few questions that will help you flush out which IT support company will be able to provide you the high quality service you need.
Question #1: Do you offer multiple support plans for businesses?
Any IT company that you are interested in hiring should be able to provide you with customizable packages. Every business has different and unique needs; they should not try to force some one-size-fits-all package on your business. You should be able to work with them to create a package that supports your specific IT needs.
Question #2: Can I see the contracts that go along with your service plan?
Ask to see an example of a contract that goes with one of their preset service plans. Look over the contract carefully. It should clearly describe the scope of their service as well as the cost for that service. It should also include a confidentiality clause to ensure that your business information is kept as safe as possible; having your digital business information compromised can be devastating.
If the IT company you are interested in hiring cannot show you an example of a contract, or only has extremely vague example contracts, don't sign anything until you have a clearly defined contract that you can understand.
Question #3: What type of service system do you have in place?
Finally, make sure you ask about what type of service desk system they have in place for clients. A company with a service system will be able to keep track of each issue you need assistance with and will be able to keep thorough records of what actions were taken to address the issue and if any follow through was needed or required. This can help you identify issues that keep popping up. An IT service company that does not have a service system in place will not be able to provide you with in-depth service reports and will not be able to identify trends and large issues that need to be addressed with your system.
If you are looking for an IT service provider, make sure you hire a company that has an established service system in place and has clearly identified computer service plans, costs and confidentiality agreements. With technology being such a vital part of your business, you don't want to hire a company that cannot provide you a high level of professionalism and accountability.